Warranty Policy

At Milano Pink Garage, we supply high-quality car parts imported directly from Japan. This policy outlines the conditions and procedures for warranty claims only.

Warranty Claims

All warranty claims are subject to approval by the manufacturer.
Milano Pink Garage acts as an intermediary and does not guarantee warranty approval.

Qualification for Warranty Claims

To be eligible for a warranty claim, all of the following criteria must be met:

  • Proof of purchase must be provided

    • Online purchases: order number

    • In-store purchases: proof of funds transfer on the purchase date

  • Professional installation is mandatory

    • Item(s) must be installed by a licensed mechanic at a licensed workshop

    • An invoice must be provided showing:

      • Installation date

      • Workshop details

      • Item installed

  • Manufacturer Warranty Card (if supplied)

    • Must be presented upon request

Coverage and eligibility are determined by the manufacturer. Please refer to Additional Terms and Conditions for Warranty Claims below.

Process for Warranty Claims

  1. Complete the Warranty Claim Form.

  2. Provide as much information as possible to assist assessment.

  3. Be prepared to supply photos of:

    • Proof of purchase

    • The item(s) and fault in question

    • Proof of professional installation (invoice)

Shipping Costs

  • All shipping costs must be paid upfront by the customer.

  • If the warranty claim is approved by the manufacturer, Milano Pink Garage will reimburse eligible shipping costs.

  • If the claim is rejected, shipping costs will not be reimbursed.

If your claim is approved, you will receive an email outlining the next steps.

Additional Terms and Conditions for Warranty Claims

  • Warranty claims are subject to manufacturer assessment and approval.

  • Warranty duration is determined by the manufacturer and begins from the purchase date.

  • The defective item must be inspected before any outcome is offered.

Repair vs Replacement

  • Replacement (partial or full) will only be provided for major manufacturing defects, where deemed appropriate.

  • Minor defects may be repaired instead of replaced.

  • The decision to repair or replace is made solely at the discretion of Milano Pink Garage and the manufacturer.

  • Customers are not automatically entitled to a replacement.

Warranty Does NOT Cover:

  • Installation on a vehicle other than the intended application

  • Installation not performed by a licensed professional

  • Items modified or altered outside factory specifications

  • Improper installation or maintenance

  • Abuse, overheating, or use in motorsport or racing

  • Normal wear-and-tear items (e.g. brake pads)

  • Labour costs for installation or removal

  • Shipping costs (unless approved and reimbursed as stated above)

  • Consequential or incidental damage

  • Installation of incorrect items (this voids all warranty coverage)

Grey Import Notice

Milano Pink Garage is a grey importer of automotive parts.

All warranty claims must be processed through Milano Pink Garage only.
Do not contact local distributors, agents, or manufacturers directly, as they are not authorised to assess or process warranty claims for products supplied by us.

Contacting third-party distributors may result in delays or rejection of your warranty claim.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Policy Updates

Milano Pink Garage reserves the right to update or modify this policy at any time without prior notice. Any changes take effect immediately upon publication.

Contact

For any questions regarding warranty claims, please contact:
sales@milanopinkgarage.com